Our last day for orders before Christmas is the 20th of December for a next day delivery service on the 21st of December 2018.
We open again for deliveries on the 2nd of January 2018.
We'll ship your order as soon as we can, subject to payment authorisation and stock availability. We aim to send out all deliveries within 48 hours of receipt of payment. If we receive an order before midday on any working day we will dispatch the item the same day. On Friday's orders need to be made before 11.00 am to meet our courier deadline for the next day service. If you need your order in a hurry, we offer a next day service, but we do need to recieve the order by midday in order to get this out to you. Please select the next day service at the checkout, this also applies to any orders made on Fridays which we can send out for a Saturday delivery if the order is recieved before midday (UK time)
Delivery in the UK is made with the Royal Mail Signed for Service, so you will need to insure that they will be someone to sign for the parcel, or it will get sent to your local post office for your collection.
Gift Vouchers will be mailed free to charge to UK mainland addresses, using Royal Mail First Class service. For international orders in US Dollars or Euros, a small fee of $5 or 5 Euros will be charged for postage, but delivery dates cannot be confirmed.
If you have pre-ordered an item, we will send you an email to let you know the estimated date of dispatch. Unless you notify us, we will keep any other items that you may have ordered at the same time, to be dispatched with the pre-order item when it arrives into stock.
We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries in your area, such as extreme weather or postal strikes.
Delivery outside the UK
We strongly recommend using the DHL option when ordering items from outside of the UK as this is the most reliable and quick service. The Royal Mail International Service is un-trackable once the parcel has left the UK and from our experience, it can often take from 10 days to three weeks for delivery. Please give as much detail as possible in the address section including Postal Codes and Country names.
We make our swimwear from Italy’s finest Jersey Lomilena, which is both durable, soft and should last you several years.
There are some things you can do to keep your Violet Lake items looking their best for even longer.
Rinse well after use and in the case of white or paler coloured items you might want to soak in some washing detergent after use if you feel the items have come into contact with a lot of sunscreen products. On darker items you might see 'bleached out' marks on the item if they have come into contact with sunscreen, however these come out with a machine wash at 40 degrees without fabric conditioner.
We have found that our white and navy and white stripe products may become yellow with prolonged use with certain sun care products without a proper machine wash in between uses. This can be rectified in most cases by use of a biological detergent or something like Vanish with your wash. We do recommend that you don't let the stain get ingrained in the items. This can happen if the items are not washed out properly after use or left rolled up or stored anywhere airless for any length of time. The problem can then be made worse by the chemicals in swimming pools or jacuzzis.
Please email us at firstname.lastname@example.org with any questions or queries.