We’ll ship your order as soon as we can, subject to payment authorisation and stock availability. We aim to send out all deliveries within 48 hours of receipt of payment. If we receive an order before midday on any working day we will dispatch the item the same day. On Friday’s orders need to be made before 11.00 am to meet our courier deadline for the next day service. If you need your order in a hurry, we offer a next day service, but we do need to recieve the order by midday in order to get this out to you. Please select the next day service at the checkout, this also applies to any orders made on Fridays which we can send out for a Saturday delivery if the order is recieved before midday (UK time)
Delivery in the UK is made with the Royal Mail Signed for Service, so you will need to insure that they will be someone to sign for the parcel, or it will get sent to your local post office for your collection.
Gift Vouchers will be mailed free to charge to UK mainland addresses, using Royal Mail First Class service. For international orders in US Dollars or Euros, a small fee of $5 or 5 Euros will be charged for postage, but delivery dates cannot be confirmed.
If you have pre-ordered an item, we will send you an email to let you know the estimated date of dispatch. Unless you notify us, we will keep any other items that you may have ordered at the same time, to be dispatched with the pre-order item when it arrives into stock.
We’ll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries in your area, such as extreme weather or postal strikes.
Delivery outside the UK
We strongly recommend using the DHL option when ordering items from outside of the UK as this is the most reliable and quick service. The Royal Mail International Service is un-trackable once the parcel has left the UK and from our experience, it can often take from 10 days to three weeks for delivery. Please give as much detail as possible in the address section including Postal Codes and Country names.